Frequently Asked Questions
Your guide to a seamless shopping experience with edenrobe.
What are the standard delivery times for orders within Pakistan?
For domestic orders, we typically deliver within 3 to 5 working days. During sale periods or new collection launches, delivery may take up to 7 working days.
What is edenrobe's exchange and return policy?
You can exchange any unused item within 15 days of purchase, provided it has the original tags and receipt. Please note that items purchased on sale are not eligible for exchange or refund unless they are defective.
Which payment methods are accepted?
We offer multiple payment options including Cash on Delivery (COD), Credit/Debit Cards (Visa/Mastercard), and mobile wallet payments like EasyPaisa and JazzCash.
How can I track the status of my order?
Once your order is dispatched, you will receive an SMS and email containing a tracking number. You can use this number on our courier partner's website to monitor your shipment's progress.
Do you offer international shipping?
Yes, edenrobe ships globally. International shipping rates and delivery times vary depending on the destination country and the weight of the parcel.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing the dimensions with our chart to ensure the perfect fit for unstitched, ready-to-wear, or kids' collections.